About us
Pads Financial is a Montreal based Fintech startup. Pads is the brainchild of Canadian entrepreneurs who noticed a gap in the lending market. We are the first all online lending platform helping Canadian homeowners obtain equity backed loans. The Pads lending network is also comprised of 100% Canadian private investors.
Pads Financial is vertically integrated; from lead acquisition to loan servicing everything is done in-house to insure excellent customer service, rapid processing, and the best rates. Each step of the loan process is optimized and expedited thanks to our proprietary AI.
As much as we lean on technology, Pads is a people centric organization. We believe in providing our team members with a safe, stimulating work environment where they can do their best work and have many opportunities to grow and develop their skillset.
Pads is shaking up the lending space in Canada with excellent, honest client service, advanced technology and a 100% online application process.
Job description
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in Mortgage Lending. In this role, you will be responsible for providing exceptional service to our clients throughout the mortgage lending process. You will be the primary point of contact for customers, answering their inquiries and assisting them with any questions they may have while using the online services.
You will embody our brand values of customer service excellence, honesty, and support. Our clients will look to you for information and to help them achieve their financial goals. You understand the importance of your role and take pride in your work.
Responsibilities:
- Communicate with customers via phone, email, or chat to address any questions or concerns they have regarding their mortgage application.
- Provide support to the mortgage loan officers and underwriters by gathering documentation and preparing files for processing and closing.
- Manage a pipeline of loans and ensure that all necessary documents are received and processed in a timely manner.
- Assist with post-closing activities and provide ongoing customer support.
Requirements:
- High school diploma or equivalent. Bachelor's degree preferred.
- 2+ years of experience in customer service, preferably in mortgage lending or financial services.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and ability to prioritize tasks effectively.
- Familiarity with loan origination systems and mortgage industry practices.
- Ability to work independently and as part of a team.
- Bilingual (French, English) – mandatory.
If you meet the requirements and are interested in this position, please submit your resume and cover letter. We look forward to hearing from you.
Benefits:
- A dynamic, startup environment and a competitive total rewards package.
- A professional office culture with open communication where all ideas are heard and valued.
- A competitive vacation offering and benefits package.
- Professional development is encouraged and paid for by the Company.
- Hybrid work from home-office model.
- High growth opportunity.
